West Virginia American Water

‘This is not fixed yet’: West Side residents await repairs to damaged appliances

BY: - November 28, 2023

Two weeks after a high-pressure water main break infiltrated its natural gas distribution lines, Mountaineer Gas says it has restored service to 100% of Charleston’s West Side.  But while gas has been accessible to everyone in the community since Friday, some households are still waiting on their water-damaged appliances to be repaired or replaced, meaning […]

‘Several hundred’ more residents of Charleston’s West Side were affected by a gas outage 

BY: - November 21, 2023

Mountaineer Gas has restored service to an estimated 1,000 customers on Charleston’s West Side, but in the process workers found “several hundred” more affected households than its original 1,100 estimate, the gas company said in an update Tuesday afternoon.  Moses Skaff, senior vice president for Mountaineer Gas, said the company does not have a definitive […]

PSC opens investigation into Charleston’s West Side gas outage 

BY: - November 17, 2023

The West Virginia Public Service Commission said Friday it has opened an investigation into a gas outage that left more than a thousand residents on Charleston’s West Side without heat, hot water or the ability to cook.  The announcement came a day after West Virginia Gov. Jim Justice declared a state of emergency in Kanawha […]

Cold, frustrated Charleston West Side residents still dealing with gas outage after five days

BY: and - November 16, 2023

On Friday night, West Side resident Carolyn Wesley went to see a show at the Clay Center in downtown Charleston. Before she left, she noticed it was a little chilly in the house. “I told my husband to check the furnace,” she said. “But he thought it was fine.” When she got back home hours […]

PSC wants $7 million for regulation, upgrades of state fire hydrants

BY: - October 19, 2023

As the 2024 regular session approaches, the West Virginia Public Service Commission is asking the Legislature to grant $7 million to the agency for help to test and repair fire hydrants at mostly small, rural water systems across the state. The request comes as the PSC is undergoing an investigation into the flow and capacity […]